WELCOME.....Happy shopping x

Shipping, Handling, T&C


Please note we do not ship to PO Boxes so please provide a physical address during checkout.

New Zealand:

Shipping is dependent on what you order. If you pop everything to the cart that you wish to purchase and take it through to the check out you, will get a shipping price with out having to make a payment.

If you are rural delivery please select the rural option.

All ready made items will be processed within 1-3 business days once dispatched, please allow extra days for rural delivery.

Made to order items may take up to 1-2 weeks. Please message if you need to discuss times.

Pick ups: If you live local and wish to pick up your order from our Mount Maunganui address, you're welcome too. Select this option when you check out. Once we've received your order, I'll send our pick up address and we can organise a time to do this.

NB: if you select the pick up option and do not wish to pick up, your order won't be sent till shipping has been paid for.

Australia:

Flat rate of $29 nz to Australia for tracked courier.

This is for medium sized parcel, at this stage we are not shipping large parcels to Australia. 

For purchases outside of New Zealand you may be required to pay duty tax on your orders. We do not offer refunds if you refuse the package due to customs charges.

Please check before placing an order that importation items of driftwood or antlers are not prohibited in your country of residence. I will not be held responsible or issue a refund in the event of your purchase being confiscated.

International:

Please email or message if you wish to talk more about possibly working out international shipping.

Please double check your shipping address is correct as we can not be held responsible for un-delivered orders due to incorrect delivery details.

Please check before placing an order that importation items of driftwood or antlers are not prohibited in your country of residence. I will not be held responsible or issue a refund in the event of your purchase being confiscated.

  

Terms & conditions:

We are happy to accept returns and exchanges if:

-The item has arrived damaged and we are contacted within 24 hours of delivery. Items are to be shipped back to us in protective packaging within 7 days of delivery.

We do not accept returns if:

-You have changed your mind about the item or if it is a sale item. 

When your item arrives:

Due to your item being firmly packaged, folds or kinks may appear on your hanging. Simply and gently straighten out using your fingers. Some of the tassels and fringing may need a light brush with a fine tooth comb.

 

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